Frequently Asked Questions
Tuesday: 8:00am – 1:00pm
Wednesday: 8:00am – 1:00pm
Thursday: 8:00am – 1:00pm
Friday: 8:00am – 1:00pm
Saturday: 8:00am – 1:00pm
Do you offer curbside pickup?
Yes, we do! You can select the curbside pickup option at checkout. Upon picking up your order at our greenhouse you may remain in your vehicle and call us at 613-225-7663 ext. 1. A staff member will bring the order out to your vehicle. You may also pickup your order inside our building at the front reception counter by giving a staff member your order number.
Do you deliver?
Yes, we do! We offer local delivery at a flat rate of $12.99 and free local delivery for qualifying orders. See below for our free shipping zones (order minimums must be before taxes). Deliveries are made during week day business hours, and upon client availability. If you do not qualify for local delivery, we ship all non-live plant products anywhere in Canada. Standard Canada Post shipping rates apply. If you have any questions, please contact us at 613-225-7663, or email email@example.com
Zone 1 - Free Shipping for Orders Over $50.00
Within 15km radius from 2710 March Road in Carp. Covers Kanata, Stittsville, and Mississippi Mills.
Zone 2 - Free Shipping for Orders Over $100.00
For deliveries requiring installation (large specimens), a standard fee of $95/man-hour will be applied.
What is your return policy?
The following items are considered final sale with no refund or exchange:
- All clearance items (40% discount or greater)
- Custom cut pond liner and geotextile
- Custom cut pipe
We will gladly accept return of all other merchandise for a full refund within 14 days of the purchase date, only if all of the following conditions are met:
- The merchandise is in saleable condition
- The original packaging is provided
- The original receipt is provided
Who do I contact for questions about the plants and their care requirements?
You can find the care requirements for the plants we sell here. If you don't see your plant listed or have additional questions, send us an email at firstname.lastname@example.org and one of our plant specialists will be happy to help!