Shipping Policy
Order Processing Policy
Orders are processed within 1–2 business days. You will receive an email confirmation within 48 hours once your order is prepared for shipping or pickup.
Orders are processed within 1–2 business days. You will receive an email confirmation within 48 hours once your order is prepared for shipping or pickup.
Store Pickup
Pickup is available at:
2710 March Road, Carp, ON K0A 1L0
Pickup hours: Tuesday to Saturday, 8:00 AM – 1:00 PM.
You will receive an email notification when your order is ready. Please wait for confirmation before arriving.
Pickup is available at:
2710 March Road, Carp, ON K0A 1L0
Pickup hours: Tuesday to Saturday, 8:00 AM – 1:00 PM.
You will receive an email notification when your order is ready. Please wait for confirmation before arriving.
Local Delivery
Local delivery is available for addresses within 35 km of our store.
To determine eligibility:
Enter your address at checkout.
If the local delivery option does not appear, your address is outside the delivery zone.
Delivery Schedule: Weekdays after 12:00 PM.
You will be contacted by phone to confirm delivery availability.
Delivery Areas: Kanata, Ottawa, Arnprior, Richmond, and Carleton Place.
Flat Rate Delivery Fees:
Within 15 km: $12.99 (Free for orders $50+)
Within 35 km: $12.99 (Free for orders $100+)
Local delivery is available for addresses within 35 km of our store.
To determine eligibility:
Enter your address at checkout.
If the local delivery option does not appear, your address is outside the delivery zone.
Delivery Schedule: Weekdays after 12:00 PM.
You will be contacted by phone to confirm delivery availability.
Delivery Areas: Kanata, Ottawa, Arnprior, Richmond, and Carleton Place.
Flat Rate Delivery Fees:
Within 15 km: $12.99 (Free for orders $50+)
Within 35 km: $12.99 (Free for orders $100+)
Shipping Policy
Shipping rates are calculated at checkout and vary by location and package size.
Please note:
Live plants and select fragile items are not eligible for shipping.
Oversized items may require a custom quote. If applicable, we will contact you after checkout with shipping options and pricing.
We currently ship within Canada only.
International shipping is not available at this time.
Shipping rates are calculated at checkout and vary by location and package size.
Please note:
Live plants and select fragile items are not eligible for shipping.
Oversized items may require a custom quote. If applicable, we will contact you after checkout with shipping options and pricing.
We currently ship within Canada only.
International shipping is not available at this time.
Refund & Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible, your item must be in its original condition—unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
To start a return, contact us at .
If your return is accepted, we’ll send you a return shipping label and instructions for sending your item back. Returns sent without prior approval will not be accepted.
You can always reach out to with return questions.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible, your item must be in its original condition—unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
To start a return, contact us at .
If your return is accepted, we’ll send you a return shipping label and instructions for sending your item back. Returns sent without prior approval will not be accepted.
You can always reach out to with return questions.
Damages & Issues
Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately at so we can evaluate and resolve the issue.
Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately at so we can evaluate and resolve the issue.
Exceptions / Non-Returnable Items
Some items are not eligible for return, including:
Perishable goods (e.g. food, flowers, or plants)
Custom or personalized items
Hazardous materials, flammable liquids, or gases
Final sale items and gift cards
Please contact us if you have questions about a specific item.
Some items are not eligible for return, including:
Perishable goods (e.g. food, flowers, or plants)
Custom or personalized items
Hazardous materials, flammable liquids, or gases
Final sale items and gift cards
Please contact us if you have questions about a specific item.
Exchanges
The fastest way to get the item you want is to return your original item once accepted, and place a new order for the replacement.
The fastest way to get the item you want is to return your original item once accepted, and place a new order for the replacement.
Refunds
We will notify you once your return is received and inspected. If approved, your refund will be processed to your original payment method within 10 business days.
Please note: your bank or credit card company may require additional time to post the refund.
If it has been more than 15 business days since your return was approved, please contact us at .
We will notify you once your return is received and inspected. If approved, your refund will be processed to your original payment method within 10 business days.
Please note: your bank or credit card company may require additional time to post the refund.
If it has been more than 15 business days since your return was approved, please contact us at .